AMC and FMS Services

In management services one should ensure that the customer’s equipments are in top operational condition and that they are receiving services in a prompt and organized manner. Encap Technologies offer Facility management services to outsource their facility management operations in lieu of maintaining their own facility management personnel and resources.

In Facility management services Encap Technologies ensures that the customer’s equipments are in top operational condition and that they are receiving services in a prompt and organized manner. We offer Facility management services on Service Level Agreement (SLA) Model to organizations that choose to outsource their facility management operations in lieu of maintaining their own facility management personnel and resources.

The objective of this service is to manage enterprise infrastructures from an availability, manageability and performance perspective. A host of services devised to meet diverse customer requirements spans simple reporting of basic level availability of technology infrastructure to advanced system administration activities. The services are delivered through Help Desk with Single Point of Contact. Depending on customer's requirement, the services are provided on a 24 x 7 basis offering Facility management services on Service Level Agreement (SLA) Model and Time and Manpower based support model. We also specialized in providing remote management support in this area.

We understand the importance of ensuring uptime of IT Infrastructure as enterprises deploy these for critical application. Product support is the lifeline for IT Infrastructure. The purpose is to ascertain that we are available to resolve problems pertaining to failure of components, inter-operability with other equipment, user-related queries or errors, etc.

Encap Technologies undertakes AMC service contracts for various types of Computers/Servers equipment with clearly laid down service level agreement (SLA) to provide a range of response levels for different customer needs. The services go right up to 24x7 manpower and equipment support.

Offerings:
Response time
Uptime of hardware and software
Proactive maintenance